Shipping, Local Delivery and Pickup
Last updated: November 4, 2026
This policy describes the shipping of products by parcel across Canada, local delivery, and travel for services in Greater Montreal, as well as the pickup of orders by appointment.
The terms specific to each order or service are specified before confirmation.
1. Products and service areas
Parcel shipping across Canada
We ship accessories, photobooth items, and uninflated balloons across Canada.
The possibility of delivery to a given address depends on its acceptance by available carriers. Any restrictions are communicated before order confirmation.
Inflated balloons, prepared bouquets, and decorative setups are not shipped by this parcel service.
Services and local delivery in Greater Montreal
Photobooth and decoration services are offered only in Greater Montreal.
Local delivery of inflated balloons and bouquets is also limited to this area. Address acceptance is confirmed before booking or ordering.
2. Shipping fees for products by parcel
For accessories, photobooth items, and uninflated balloons shipped within Canada:
Order less than $200 CAD before taxes: $25 CAD, plus applicable taxes;
Order of $200 CAD or more before taxes: free standard shipping.
The threshold for free shipping is calculated on the subtotal of products after applicable discounts, before taxes and excluding shipping fees.
Free shipping applies to standard shipping. Any express option or special service requested by the customer is subject to prior agreement on its price.
3. Local delivery and travel for services
Local delivery of inflated balloons and bouquets, as well as travel for photobooth and decoration services, is organized according to the terms agreed upon with the customer in Greater Montreal.
The fees are as follows:
Agreed amount less than $200 CAD before taxes: $25 CAD, plus applicable taxes;
Agreed amount of $200 CAD or more before taxes: local delivery or travel included.
The threshold is calculated after applicable discounts, before taxes and excluding delivery or travel fees.
The date, location, time slot, access to the venue, as well as setup and teardown, when included, are specified in the quote or confirmation.
Any other applicable fees, including parking or access to the venue, are communicated before the reservation is accepted. No additional charges are added without prior agreement from the customer.
The terms for delivery in case of the recipient's absence are agreed upon before local delivery.
These services are not subject to the shipping timelines described below.
4. Choice of Carrier
For parcel shipments, Mon Ballon selects the carrier and service based on their availability, the destination address, the characteristics of the package, and the rates offered at the time of shipping.
We may use Canada Post, Purolator, UPS, or another parcel service. Unless otherwise agreed in writing, the choice of a particular carrier is not guaranteed.
Choosing an economy service does not alter the delivery commitments agreed upon with the customer.
5. Preparation and Shipping Times
The estimated delivery time is communicated before order confirmation, based on item availability, preparation time, destination address, and the selected service.
Preparation time is distinct from transport time. Transport times are generally expressed in business days and begin when the package is picked up by the carrier.
Estimates may vary based on destination, peak periods, weather conditions, or disruptions in the transport network.
If a specific event date must be met, please inform us before placing your order. A desired date does not constitute a guarantee of delivery on that date without our express confirmation.
These indications do not limit the applicable rights in case of delay or non-delivery.
6. Address and Package Tracking
The customer must provide a complete and accurate delivery address, including the apartment or unit number when applicable.
Please report any errors as soon as possible. A modification may no longer be possible after the package has been handed over to the carrier.
When a tracking number is provided by the carrier, we communicate it to the customer.
7. Delivery of packages and absence of the recipient
Delivery methods depend on the carrier, the service used, and the conditions on site.
The package may be:
Delivered to the recipient;
Dropped in a mailbox or locker;
Left in a location deemed safe by the carrier;
Redirected to a pickup point after a delivery notice.
A drop-off at the door is not guaranteed. If you have specific instructions or wish to know the available delivery options, please contact us before shipping.
The presence of a tracking status indicating "delivered" does not exclude our legal obligations.
8. Delayed, missing, or damaged package
If your package is delayed, arrives damaged, or is marked as delivered without being found, please write to info@monballon.ca, providing your order reference and tracking number, if available.
For a damaged package, please keep the packaging if possible and attach useful photographs for reviewing the situation.
Mon Ballon reviews the request and takes appropriate steps with the carrier. The applicable solution is determined based on the circumstances and the customer's rights.
Using a carrier does not relieve Mon Ballon of its obligations to the customer.
9. Pickup by appointment
Order pickup is possible only by appointment, after confirmation that the order is ready.
The address and time are communicated upon confirmation of the appointment. Please do not come without this confirmation.
10. Returns, refunds, and terms of service
The return procedures for products are described in our Returns and Refunds Policy.
The free initial shipping does not mean that the costs of a return for change of mind are covered by Mon Ballon.
Reservations, date changes, and cancellations of photobooth and decoration services are governed by our General Terms of Service.
Legal warranties and other rights provided by applicable laws remain applicable.
11. Contact Us
For any questions regarding a shipment, local delivery, service travel, or a pickup:
Mon Ballon
Email: info@monballon.ca