Returns and Refunds
Last updated: November 4, 2026
This policy concerns the products sold by Mon Ballon: balloons, accessories, photobooth items, and customized products.
Cancellations and changes to reservations for photobooth and decoration services are handled in our Terms and Conditions of Service.
1. Balloons sold uninflated — final sale
Balloons sold uninflated are final sale. We do not accept returns or exchanges for a change of mind, including when the packaging has not been opened.
This condition does not limit legal warranties or applicable remedies when a product is defective or does not match the order.
2. Inflated balloons — final sale
Inflated balloons, whether customized or not, are final sale. No returns or exchanges are accepted for a change of mind after delivery.
This condition does not constitute a sale without warranty. It does not limit legal warranties or applicable remedies when a balloon is defective or does not match the order.
3. Helium-filled balloons — Float Time and Care
Helium-filled balloons have a limited float time, which varies depending on their material, size, inflation, added decorative elements, and transport and exposure conditions.
For latex balloons without a prolongation treatment, same-day use is recommended. The estimated duration applicable to the chosen product is specified at the time of order.
An interior treatment like HI-FLOAT can extend the float time of compatible latex balloons. Its use and any additional cost must be specified in the order. Estimates for latex balloons do not automatically apply to foil balloons.
Store balloons indoors, at moderate temperature, away from direct sunlight, heat sources, and sharp objects. Avoid leaving them in a hot or cold vehicle.
The gradual decrease in float time is a normal phenomenon. However, these indications do not limit legal warranties or applicable remedies in case of defects or non-compliance with the order.
If you notice a problem, contact us at info@monballon.ca, specifying the time of receipt, storage conditions, and, if possible, attaching photographs.
4. New accessories and photobooth items
For a change of mind, new non-customized accessories and photobooth items can be returned within the seven days following their receipt, upon presentation of proof of purchase.
To be eligible, the item must be:
Unopened and unused;
Complete, with all its parts and accessories;
In its original packaging intact.
Opened items, used during an event, damaged after receipt, or incomplete are not eligible for a return for change of mind.
Please contact us at info@monballon.ca before returning an item to agree on the return terms.
For an eligible return for change of mind, the initial shipping costs are non-refundable and the return shipping costs are the responsibility of the customer.
The refund is processed after receipt and inspection of the product, once its eligibility is confirmed in accordance with these terms. It includes the price of the returned item and the corresponding taxes.
These terms apply only to returns for change of mind. The seven-day period, packaging requirements, and provisions regarding shipping costs do not limit legal warranties or applicable remedies in case of defects, damage upon delivery, or non-conformity with the order. Refunds required by law remain applicable.
5. Customized products
Products made according to the customer's choices, including custom bouquets and arrangements, cannot be returned or exchanged for a change of mind after delivery.
The characteristics agreed upon at the time of order serve as a reference to verify the product's compliance.
This condition does not remove the customer's rights in case of defect, error on our part, or non-compliance with the order. Cancellation requests before the product is delivered are reviewed based on the state of preparation and applicable rules.
6. Defective, damaged, or incorrect product
If a product is defective, arrives damaged, or does not match your order, please contact us at info@monballon.ca.
Provide your order reference, describe the issue, and attach, if possible, helpful photographs for review.
Depending on the situation and applicable rights, a repair, replacement, refund, or another appropriate solution may be offered.
7. Rights provided by law
The mentions "final sale" do not constitute an exclusion of legal warranties and do not limit the cancellation rights or other remedies provided by applicable laws in Quebec.
8. Contact Us
For any questions regarding a return, exchange, or refund:
Mon Ballon
Email: info@monballon.ca
Please contact us before any shipment so that we can provide you with the appropriate return terms and address.